- UTSAV CARDS does not encourage cancellation of order once placed. However, the following considerations shall be taken into account.
- A customer places the same order more than once for the same product and same quantity within a span 24 hours.
- Cancellation shall be considered only if the request is made within 12 hours of placing the order. However, the cancellation request will not be entertained if the orders are already shipped.
Exchange of products shall be done if an only if
- A wrong product has been shipped.
- If the product dispatched is damaged and the same product is out of stock.
No cancellation or exchange request shall be entertained for custom orders and for orders which require printing
- Please give us the correct and complete matter at the first instance.
- The refund will be processed for the canceled orders only. Refunds shall be processed within 21 working days from the date of refund confirmation.